Catalog Delivery Associate

Job Description

• The Catalog Associate is the entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. 
• These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. 
• The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Responsibilities

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
• Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Qualifications

• Graduation in any stream. Should have completed B1 Certification in German language.
• Bachelor’s degree in any discipline.
• 0-4 years of experience in data-driven business operations processes BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data