Quality Service Associate

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads.

Your role

A Quality Service Associate’s primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for the successful and on-time delivery of results.

• Execute test cases prepared for testing software builds
• Perform test case execution and report bugs accurately
• Understand testing procedures and guidelines for new builds/releases
• Perform regression and repetitive testing exercises to qualify builds without compromising on quality
• Use software tools for data capture daily
• Be comfortable with capturing results, communicating and escalating failures, and providing individual status reports
• Raise all failures/doubts related to the execution of test cases in the clarification portal and close the same as per the SLAs

Training, development, and rotations

At Amazon, you’ll be working with the best minds in technology. Learn and be curious here, and accelerate your career growth. You can take pride in knowing that your work is meaningful, having a positive impact on others, and making the world a better place. With a software development career at Amazon, you’ll always find a new challenge that excites you.

Salary & benefits

The average annual salary for this role will range from INR 2.5 to 3.5 LPA (Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families
• .....read more

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

For this role, the basic qualification and key skills required are:

• BE, BSC candidates, B tech, MCA, MSc, IT, ECE, Electrical/Electronic Engineering
• Freshers or candidates with 0 to 2 years of QA experience
• A graduate in any field of study. Quantitative fields such as science and engineering are preferred but not mandatory
• Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox, etc. are required
• Flexibility and interest in doing repetitive tasks are required
• A high level of energy and proactive nature, a sense of ownership and drive, and a willingness to accept the challenge of daily deadlines are essential

How to apply

To apply for this role, just click on the " Apply on employer site" button, which navigates to the career section where the application can be submitted easily.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)