Support Engineer

About Amazon

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store.

Your role

• As a member of the AISPL Premium Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
• You will work with leading companies in this space and directly with the engineering teams within Amazon to develop these new capabilities.
• You will be surrounded by people who are smart, passionate about cloud computing, and believe that world-class support is critical to customer success.
• AISPL Cloud Support team provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Training, development & rotations

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric actually means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor and grow as leaders

Salary & benefits

The average annual salary for the Support Engineer role is around INR 9.3 Lakhs (Source: Glassdoor). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families

Work-life balance

• Work-life balance is rated at 4.0/5.0 (Source: Ambition Box).
• Work days are usually from Monday to Friday. They have flexible work timings.
• This role is considered flexible and will be a mix of working from the local Amazon office and home depending on your preferences and the arrangements determined with your future manager.

Culture & vibe

Amazon's work environment is very relaxed but still professional. The dress code is casual, but jeans are not allowed on Fridays. Employees are encouraged to wear whatever they feel most comfortable in, as long as it's business casual. They also have an onsite gym for employees that includes yoga classes.

About you

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs.
• Interact with leading technologists around the world and resolve customer issues.
• Drive customer communication during critical events

Basic Qualifications

• 0-1 year of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
• Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
• Troubleshooting / Support experience
• Programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Excellent oral and written communication skills
• Self-starter who is excited about technology

Preferred Qualifications

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
• Basic knowledge of Networking (TCP/IP, DNS) /Database
• Strong customer focus & Multi-tasking skills
• Exposure to Cloud computing.

How to apply

All open positions are posted on the Amazon career page. And all applications at Amazon must be submitted through their careers page.