Operations Coordinator

What you will do

You will be a business partner to the Data and Research Services (DRS) management and leadership team, enabling metric-based decision-making for DRS operations and economics. The DRS Business Associate is expected to provide management information, analysis, and coordination support through:

• MIS and Analysis
• Analyze large data sets with the ability to draw conclusions and provide insights to stakeholders
• Support Senior Business Analyst in both ad hoc and standard PowerPoint & Excel reports
• Running weekly and monthly reporting and analysis, send key highlights to Leadership Team
• Work with developer to customize Tableau dashboards for different DR's cohorts & use cases
• Maintain data integrity in systems by running queries and analyzing data regularly
• Ensuring the base data is captured accurately (incl. billing and operations data)
• Own weekly billing process from Request Management System and send to Finance team
• Partner with the Finance team to understand the economics of the business and match it with ops data
• Interpret stakeholder business needs and translate them into operational requirements
• Working with Finance team on ad hoc requests and reconciling billing data with DRS internal data repository (RMS)
• Systems and Process
• Work with operational leaders within the business to provide recommendations on opportunities for process improvements
• Working closely with Process & Program Manager on improvements or enhancements from an operations perspective
• Go-to person for Request Management System operations questions
• Tracking vendor people changes, assisting with onshore/offshore logistics
• Managing vendor Sharepoint site and working with IT teams to ensure smooth onboarding of vendors
• Administrative
• Maintaining theoretical capacity of internal and external resources
• Managing out of office procedures on holidays, handling Capacity Manager and internal surveys
• Triaging ad hoc inquiries about process, training, and location of documents
• Maintenance of DRS Tableau Dashboards to ensure the metrics represented are correct
• Manage permissions for DRS Tableau dashboards
• Maintaining a central data repository for the Global team
• Updating DRS face-cards and new joiner onboarding decks
• Working on charge code changes from the team to be sent to Finance and updated in RMS
• Assist in creating agendas, meeting materials, and general logistics for regional/ global meetings

You are good at

• Proficiency in Microsoft applications with an emphasis on Excel, PowerPoint, and basics of Tableau
• Strong proven interest and experience in data analysis, ability to tell a story from data
• Exceptional organizational, analytical, and problem-solving skills with strong attention to detail and experience analyzing large, complex datasets
• Excellent written and oral communication skills
• Experience with Tableau preferred
• Excellent interpersonal skills, able to work independently with senior and global BCG members and peers
• Able to demonstrate presence and maturity, even in stressful situations
• Exceptional process and project management skills - exhibits strong follow-through and accountability
• Self-starter, good at prioritizing, creative, anticipates problems and seeks appropriate escalation points, suggests a solution
• Willingness to work in late evening hours to accommodate US based meetings
• The highest level of integrity is expected, treating all HR-related information as confidential
• High attention to detail, passion for high quality and visual appeal
• Excellent self-management and project management skills
• Demonstrated initiative and impact, ability to work independently
• Experience with working in virtual, globally distributed environment
• Superior English language communication skills

You bring (Qualification)

• 0-1 year of experience in working with a professional services firm 
• Consulting or other professional service experience preferred; design / visual experience desirable
• Master's Degree or equivalent in business, or related field is highly preferred
• Experience with DS Knowledge/process systems is strongly preferred
• Bachelor's degree or higher, ideally related to adult learning
• Strong creative analytical and problem-solving skills, with the ability to rapidly pick up new frameworks and concepts
• Strong fluency in MS Office applications, especially Excel, PowerPoint, and SharePoint, and Tableau proficiency preferred