Client Service Analyst

About Deutsche Bank

Deutsche Bank is best known for being one of the most client-centric banks. It is considered to have a strong focus on financial advisory, fixed income, and currencies. It continues to offer its strategic advice to several corporate clients, including market businesses and a highly developed competitor in the wealth management industry, considered a top-10 asset manager globally.

Your role

Roles and Responsibilities

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security adhere too
• Ensure total Compliance with all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions within specified SLAs.
• Ensure laid down processes are being followed; DB internal security standards are followed.
• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct and acceptable response to all Business Banking customer queries.
• Ensure complete resolution to all customer queries and processing of all customer instructions with 100% accuracy. 
• Ensure 100% accuracy on the processing of all the Trade related transactions (export & import) i.e. A1 Remittances, soft tax release,  Bank guarantee Issuance etc.
• Ensure 100% Accuracy in checking the documents related to all the A2 Remittances.
• Ensure smooth functioning of A2 Remittance uploads through OMNIFLOW, Follow up with processing unit and tracking of rejects.
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions within the stipulated time.
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head –BB for closure of the same within the stipulated time.
• Ensure accurate checking/processing of account opening documents.
• Ensure SRs are closed within the stipulated time.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• The overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in / existing customers and minimises the time lag between referral & closure of business
• Ensure  achievement  as per Service Score Card on deepening the non-qualified customers through customer contact management
• Ensure to do all the jobs efficiently and with accuracy assigned from time to time.
• Also, provide the best possible customer service to all walk-in customers.
• Ensure strict adherence on handling deliverables/daily stock/Lost cheque leaf issuance/Locker Issuance & operation.
• Ensure accurate checking/processing of account opening documents & MF applications
• Ensure NIL operational losses/compensation to customers due to any operational issue.

Training, development & rotation

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

Salary & benefits

The annual salary for this role can range from INR 3.0 Lakhs to INR 4.0 Lakhs. (Source: AmbitionBox). Deutsche Bank provides the following benefits.

• Best-in-class leave policy
• Gender-neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalisation Insurance for you and your dependents
• Accident and Term Life Insurance
• Complementary Health screening for 35 yrs. and above

Work-life balance

They support their employees’ development, encouraging mobility and providing mentoring and networking opportunities so that everyone can do their best work and succeed on merit. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Being one of the world's best banks, it has the best culture too. The bank considers every employee responsible for its growth and success. With a good work-life balance, the bank provides its employees with opportunities to grow and succeed professionally. It has its promotion of diversity and inclusion principles across the industry. The bank creates opportunities for all its employees to grow in a positive environment and also supports their development by encouraging mobility and providing mentoring and networking opportunities to be the best and succeed on merit.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted