Associate Solution Support Engineer

About SAP

SAP offers a range of on-premises or cloud-based business process services, including financials and treasury management, procurement and sourcing, sales and distribution, HR and talent management, supply chain management (SCM), customer relationship management (CRM), and more. This enables customers to focus on their core competencies while receiving support for their back-office processes from SAP.

Your role

To succeed in this role, you’ll need a customer-first attitude and the following:

• The primary function of the Technical Support Engineer in Critical Incident Support is to provide dependable and timely resolution for complex software issues related to the Ariba product area. The Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience and also uses the knowledge interfaces with 3rd party vendors and internal technical teams to drive issues to resolution.
• In-depth understanding of cloud technologies and related aspects of life cycle management.
• Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
• Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions
• Provide on-call support during weekends as required by a rotational schedule.

Training & development

SAP is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, SAP helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings.
• Constantly have to learn. When surrounded by extremely smart people.
• Learn what customer-centric means.

Benefits

• Free coffee and fruits
• Fun company outings
• Retirement package
• Flexible schedule
• Flexible work-from-home policy
• Paid maternity/paternity leave 
• Maternity and paternity support
• Healthcare cash plan
• Life insurance/disability

Career progression

They embrace a growth mindset and leverage various learning and development opportunities to grow professionally and personally. At SAP, meeting people who have had multiple careers across different functions and teams is common. Their lives are dynamic and ever-changing, and so are their career goals. Embark on many learning and development opportunities, such as online and self-paced learning, formal training, fellowships, and internal job opportunities, all designed to help you to grow.

Work-life balance

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. This creates a balanced life for employees working here.

Culture & vibe

They are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms. SAP's company culture is focused on helping its employees enable innovation by building breakthroughs together.

About you

The requirements for the role are as follows:

• An understanding of object-oriented methodologies and programming in Java.
• Knowledge in Ariba Procurement / Ariba SLP / Ariba Integration flows will be an added advantage.

Education:

• Graduation / Post Graduation from reputed colleges/universities. Engineering background.

Experience:

• 0-3 Years of experience.

How to apply

To apply for this role, simply click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.