2021 Non Engg. Off Campus Hiring

About Amdocs

Amdocs helps those who build the future to make it amazing. With their market-leading portfolio of software products and services, they unlock their customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Its 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era and digitalize and automate their operations. 

Your role

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

As part of the role, your responsibilities include:

• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal-clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 

Training, development & rotations

Amdocs graduates program proactively recruits candidates who have excelled in their studies and gained up to one year’s experience in the fields of R&D, development, support & maintenance, and testing & information systems. Successful applicants typically hold a Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications, and similar fields.

They provide dedicated mentors to guide the graduates throughout the program journey, both to help enrich their experience as well as to help them navigate to the next level of their careers. They attract thinkers, innovators, earth-shakers, and technologically savvy people. With employee development a high priority, an in-depth upskilling program ensures the team remains constantly ahead of the curve.

Salary & benefits

The average annual salary for this role will range from INR 2 to 3.5 LPA (Source: Glassdoor). To keep everyone happy and healthy, Amdocs supports you with the following benefits and perks :

• Paid parental leave policy
• Life and Disability insurance
• Paid leave
• Comprehensive insurance plan
• Travel Insurance
• Generous holidays gifts from Amdocs
• Explore internal mobility opportunities
• paid time off 
• .....read more

Career progression

The career growth at Amdocs is truly remarkable, with an open policy where you have the option to choose and learn the skills which help you to grow professionally.

• You will get to show off your fine-tuned skills for resolving issues and helping the end user.
• You will be a key member of a global, dynamic, and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.

Work-life balance

Amdocs has a good Inclusive work environment. To achieve a balance in life and work, the company provides its employees to work one day a week from home. Being a diverse company globally, they provide good flexibility in work with work-from-home options.

Culture & vibe

Amdocs is committed to creating and fostering a diverse and inclusive workforce. They believe that such an environment creates both ethical and competitive value, and is key to their success as a global company. They seek to create a welcoming work environment for all employees that embraces diverse cultures, perspectives, skills, and experiences within their workforce. As an equal-opportunity employer, the company seeks to recruit, develop and retain the most talented people from a diverse candidate pool. They see this as not only a business imperative but also a human one.

For more details on Amdocs culture click here

About you

To be an attractive candidate, All you need is...

• 2021 Batch: BSc, BCS, BCA & MSc (CIS & IT streams only)
• 55% throughout academics, with no gaps or breaks/year down
• Excellent communication skills
• Location - Pune

How to apply

To apply for this position, click on the "Apply on employer site" button below, which navigates you to the Careers page where the application can be submitted directly.

The hiring process generally varies depending on the role,

• Aptitude Test (online).
• Group Discussion Round.
• Technical Interview.
• HR Interview.