Software Support Engineer

About Amdocs

Amdocs helps those who build the future to make it amazing. With their market-leading portfolio of software products and services, they unlock their customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Its 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era and digitalize and automate their operations. 

In one sentence, Amdocs is responsible for providing best-in-class technical support to a global customer base. Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tools, and script development for problem diagnosis, troubleshooting, and reproduction.

Your role

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure the continued operability of the software solution.
• You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.

Training, development & rotations

Amdocs graduates program proactively recruits candidates who have excelled in their studies and gained up to one year’s experience in the fields of R&D, development, support & maintenance, and testing & information systems. Successful applicants typically hold a Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications and similar fields.

They provide dedicated mentors to guide the graduates throughout the program journey, both to help enrich their experience as well as to help them navigate to the next level of their careers. They attract thinkers, innovators, earth-shakers and people who are technologically savvy. With employee development a high priority, an in-depth upskilling program ensures the team remains constantly ahead of the curve.

Salary & benefits

The average annual salary for a Software Support Engineer will range from INR 5 to 6 LPA (Source: Glassdoor). To keep everyone happy and healthy, Amdocs supports you with the following benefits and perks :

• Paid parental leave policy
• Life and Disability insurance
• Paid leave
• Comprehensive insurance plan
• Travel Insurance
• Generous holidays gifts from Amdocs
• Explore internal mobility opportunities
• paid time off 
• .....read more

Career progression

The career growth at Amdocs is truly remarkable, with an open policy where you have the option to choose and learn the skills which help you to grow professionally.

• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.

Work-life balance

Amdocs has a good Inclusive work environment. To achieve a balance in life and work, the company provides its employees to work one day a week from home. Being a diverse company globally, they provide good flexibility in work with work-from-home options.

Culture & vibe

Amdocs is committed to creating and fostering a diverse and inclusive workforce. They believe that such an environment creates both ethical and competitive value, and is key to their success as a global company. They seek to create a welcoming work environment for all employees that embraces diverse cultures, perspectives, skills and experiences within their workforce. As an equal opportunity employer, the company seek to recruit, develop and retain the most talented people from a diverse candidate pool. They see this as not only a business imperative but also a human one.

For more details on Amdocs culture click here

About you

To be an attractive candidate, All you need is...

• Bachelor's degree in Science/IT/Computer Science or equivalent
• Strong technical, analytical, problem-solving, and communication skills
• Required knowledge in C++, Java, SQL & Unix

How to apply

To apply for this position, simply click on the "Apply on employer site" button below, which navigates you to the Amdocs Careers page where the application can be submitted easily.

The hiring process generally varies depending on the role,

• Aptitude Test (online).
• Group Discussion Round.
• Technical Interview.
• HR Interview.