System Specialist - Networking & Cloud null

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end-user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021.

In one sentence

Design solutions, provide consultancy to businesses, and manage the operations of computer systems related to UNIX and Windows operating systems, servers, virtualization, and cloud technologies.

What will your job look like?

• You will build and manage web, virtual, and client-server environments for an enterprise environment.
• You will maintain the operations of all virtual, web, client, and server systems to ensure availability.
• You will handle escalations related to any IT service issues of systems and servers, and partner with the other infrastructure teams to troubleshoot and resolve related issues.
• You will leverage optimization techniques to maximize the efficiency of all computer systems.
• You will implement and maintain a systems business impact assessment to prioritize system recovery in the event of failures.
• You will train the technical support team on solving common system-related problems
• You will build and ensure the implementation of software standards for operating systems, servers, and virtualized infrastructures
• You will work with third-party vendors and consultants on developing system-specific skills
• You will evaluate new technologies to meet business needs or to solve business problems
• You will manage and lead Root Cause Analysis, Lesson Learned, and prevention processes to provide a high standard of deliverables that meet SLA (Service Level Adherence) and ensure CSAT (Customer Satisfaction).
• You will devise and ensure the implementation of system policies
• You will perform server performance and capacity management to maintain the sizing requirements for customers

All you need is

Networking:

• Azure Networking courses, AWS Certified Advanced Networking
• Strong knowledge of networking resources configuration (NAT, DNS, firewalls, routing, load balancing, etc.)
• Strong understanding of network troubleshooting tools (ping, netstat, traceroute/tracert/mtr, dig, route, package analyzer like TCPDump, etc)
• TCP/IP protocol knowledge and ability to use it for troubleshooting reachability, latency, and throughput issues.
• Understanding and identifying issues from reading product logs (VPN, Load Balancer)
• Relevant certification (Associate Cloud Engineer, CCNA, RHCSA)
• Strong with VPN and Virtual Private Clouds

Cloud:

• Azure: Azure Resource Manager, VNET, Subscription, Resource Group, NSG, etc.
• AWS: EC2, IAM, S3 bucket, CloudFormation, Transit Gateway, VPC, etc.

Why you will love this job

• You will be working within an extremely diverse and multi-cultural environment and a fast-growing and dynamic organization
• You will be provided with a rare learning opportunity within an experienced team, working on high-end technology and solutions.
• You will be working on market-leading software for the telecommunications industry